زموږ کیسې. د دوامداره پراختیا اهدافو په لور زموږ د کار په اړه نور معلومات ترلاسه کړئ.

A call to Awaaz, the United Nations' nationwide accountability and feedback mechanism, connected them with humanitarian partners, helping them access urgent food assistance and medical care when they needed it most.For many Afghans returning home after years abroad, crossing the border is only the beginning of another difficult journey. Many families arrive with limited resources and struggle to access food, healthcare and other essential services once they leave border reception centers and return to their communities.One recently returned family experienced these challenges firsthand.After returning from Iran, the family settled in their home community but had not been registered for assistance at the border, leaving them without access to available humanitarian support. As their situation worsened, they struggled to feed their children. The mother, weakened by hunger, was no longer able to breastfeed her infant, while their seven-year-old son developed severe acute malnutrition requiring urgent medical treatment that the family could not afford.Remembering information, they had received about the Awaaz hotline during their return, the father called seeking help.The case was immediately referred to humanitarian partners. The family's request for food assistance was shared with the appropriate response partners, while the child's medical condition was referred for urgent follow-up. Through coordinated action, the family was connected with the support they urgently needed.Within weeks, the household received emergency food assistance, and the child underwent medical assessment and treatment. His condition began to improve, giving the family renewed hope during an extremely difficult period."When we returned to Afghanistan, we received information about Awaaz at the border crossing. Months later, when our family was struggling and our son's condition became critical, we did not know where to turn for help. Then I remembered the Awaaz hotline number and called. Someone listened to our concerns and connected us with organizations that helped our family during a very difficult time."— Returnee supported through AwaazAs Afghanistan continues to receive large numbers of returnees, many families face significant challenges after reaching their communities. Between January 2025 and May 2026, the country received approximately 3.6 million returnees, including 1.4 million through Islam Qala. During the same period, Awaaz handled more than 88,000 calls from international returnees, with 92 per cent seeking humanitarian assistance or information about available services.Awaaz provides a free, nationwide and multilingual channel for people across Afghanistan to ask questions, report concerns, provide feedback and request assistance. By connecting affected communities with humanitarian partners, the mechanism helps ensure that vulnerable families can continue accessing support long after leaving border reception centers."All returnees arriving at the zero point and transit centers receive information about available services. Alongside our complaint boxes, we also provide information about Awaaz's toll-free hotline so that returnees can report issues, lodge complaints and seek information even after they have left the transit centers and returned to their places of origin."— Mohammad Ishaq Serat, IOMFor families like this one, a single phone call became the link between crisis and recovery, demonstrating how coordinated humanitarian action can help ensure that vulnerable returnees are not left behind as they rebuild their lives.